My payment won't go through, what do I do?

Ahh, we get how frustrating this can be but not to worry. Here are our top tips on what to check if your payments don't seem to be going through. 

Check that your details are correct.

Are you're using the right card?
Check if you've entered your card details and billing address correctly and make sure you haven't muddled up two different cards maybe a CVV from one and the expiry date of another (it happens more often than you think). If you see a red box appear in the payment screen this will tell you what's not quite right.

Still not working?
The best way to talk to us is by clicking the chat bubble in the bottom right corner of any page on our website. We reply to this as quickly as we can - often immediately and hopefully we'll be able to get it sorted for you there and then. You can also email us directly - if you'd prefer to send an email, screenshots are a big help in us diagnosing what the issue is.



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