I've bought a product what happens next?

Todelli works with high-quality brands in the UK and EU. When you buy a product from Todelli, you are buying it directly from the producer.

Here's a step by step guide on what happens behind the scenes once you hit the 'Check out' button.

Step One:

We send your order directly to the producer to make it. In the unlikely event they are unable to fulfil the order we will let you know. Any charge related to the specific product cancellation will be fully refunded within the same day.

Step Two:

Once the producer accepts the order they will then package it up and schedule it for delivery. Each producer chooses their own shipping provider with some choosing for next day and others choosing a standard 3-5 day wait time. 

Step Three:

When your order is dispatched you'll receive an email letting you know the tracking number (if provided) and estimated delivery date. You will be able to download a copy of the producer's invoice from the Todelli 'My orders' area under the specific order page. 

Step Four:

Receive your package, cook with it and let us know the fantastic recipes you've made. We feature new Chef recipes every week and we would love to put yourself and your restaurant in the spotlight. Email us about it at press@todelli.com or simply chat with us by clicking on the chat bubble on the right ✨


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