How do I cancel an order?Last Updated: March 18, 2019
To cancel an order that you are no longer able to fulfil, go to (please do this as soon as possible from the time you receive the order) My orders > Specific order page > Cancel order > and fill in short form and the reason of cancellation.
Your customer will be notified by email as soon as your cancellation request has been processed.
Cancelling a buyer's order can have serious implications on their overall experience and perception of Todelli. We may, therefore, apply penalties if we notice a high amount of cancellations from any one producer, except for in extenuating circumstances.